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@INPROCEEDINGS{Schmidt:266336,
      author       = {Schmidt, Gisela},
      title        = {{K}nowledge {I}nfrastructures {R}equire {S}caffolding:
                      {T}he role of personal relationships in information
                      management},
      issn         = {2387-3086},
      reportid     = {DZNE-2023-01121},
      year         = {2023},
      abstract     = {Knowledge infrastructures are multi-faceted, ever-shifting
                      networks of people and information. They span departments,
                      address varying needs and, ideally, provide stability
                      despite personnel turnover and other changes. Information is
                      made explicit and available via organizational charts,
                      procedural manuals and regular meetings, ensuring members of
                      an institution are kept up-to-date with necessary
                      information. Moving below and between these formal channels,
                      however, is the informal network, a web of unquantifiable,
                      personal relationships, which are nevertheless vital to the
                      functioning of the system.Developing and maintaining a
                      system that works for the current and future needs of
                      diverse groups—e.g., a publication repository used by
                      administrative and research staff—involves tapping into
                      the existing knowledge infrastructure at multiple points, in
                      both the formal departments and the spaces between them. In
                      addition to the stakeholder meetings and the lists of user
                      requirements, we have the informal conversations where we
                      can learn the tacit information, for example, how research
                      groups are defined by different parties and whether software
                      versions are considered separate publications. It takes time
                      to learn the right questions and to learn who might hold the
                      answers or, if there is no pre-existing solution, with whom
                      you can work to establish one. In this session, we will use
                      the example of a publication repository to discuss the role
                      of personal relationships throughout a project lifecycle,
                      from conception through rollout and ongoing updates. I
                      invite you to consider how to support the development of the
                      informal network, how to identify tacit knowledge and
                      information gaps, and how to take personality and
                      communication skills into account when hiring for technical
                      positions.},
      month         = {Nov},
      date          = {2023-11-08},
      organization  = {The 18th Munin Conference on Scholarly
                       Publishing, UiT The Arctic University
                       (Norway), 8 Nov 2023 - 10 Nov 2023},
      subtyp        = {After Call},
      cin          = {LIS},
      cid          = {I:(DE-2719)1040260},
      pnm          = {899 - ohne Topic (POF4-899)},
      pid          = {G:(DE-HGF)POF4-899},
      typ          = {PUB:(DE-HGF)6},
      doi          = {10.7557/5.7103},
      url          = {https://pub.dzne.de/record/266336},
}